Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian cookies and tracking notice, (opens new window)
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Help Center

Welcome to the Help Center

Typing letters in the search input updates the search results in below data table

Important Information for UNDOK Users

With the release of iOS 27, the legacy UNDOK app is no longer compatible and will not function on devices running this version of Apple's operating system.

If your audio product was recently purchased, you can upgrade to the newer OKTIV app, which provides continued setup and control functionally for your audio device.

If your product is not compatible with OKTIV, you might like to try the Loewe Radio app which is compatible with some older products.

Suggested forms

  • Technical support in App Support

    Need help installing, configuring, or troubleshooting? Select this to request assistance.

Powered by Jira Service Management
{"xsrfToken":"6e52a5a004e405e6440e8584224690a1f8995f4f_lout","helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/5b9a9b90-62b2-42b8-9333-082acfd22f5c/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmOTI5NTUwNi03ZjA1LTRlMjctYTExNS0yMmZiNTA1MDJhMzkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjViOWE5YjkwLTYyYjItNDJiOC05MzMzLTA4MmFjZmQyMmY1YyI6WyJyZWFkIl19LCJleHAiOjE3OTQwMDAzMDIsIm5iZiI6MTc5Mzk5OTcwMn0.W6lDqxs8eIHSktHjr4iZ8nS_nuGoXwtMZpUecGhv1Ps&client=f9295506-7f05-4e27-a115-22fb50502a39&mode=fit","logoId":"5b9a9b90-62b2-42b8-9333-082acfd22f5c","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"Important Information for UNDOK Users","userInitialAnnouncementMessageWiki":"<p>With the release of iOS 27, the legacy UNDOK app is no longer compatible and will not function on devices running this version of Apple's operating system.</p>\n<p>If your audio product was recently purchased, you can upgrade to the newer OKTIV app, which provides continued setup and control functionally for your audio device.</p>\n<p>If your product is not compatible with OKTIV, you might like to try the <a href=\"https://apps.apple.com/app/loewe-radio/id1530164598\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Loewe Radio app</a> which is compatible with some older products.</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","announcementHeader":"Important Information for UNDOK Users","announcementMessage":"With the release of iOS 27, the legacy UNDOK app is no longer compatible and will not function on devices running this version of Apple's operating system. \n\nIf your audio product was recently purchased, you can upgrade to the newer OKTIV app, which provides continued setup and control functionally for your audio device.\n\nIf your product is not compatible with OKTIV, you might like to try the [Loewe Radio app|https://apps.apple.com/app/loewe-radio/id1530164598] which is compatible with some older products.","localeDisplayName":"English (United States)"},"zh-CN":{"localeDisplayName":"Chinese (China)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/cb5ee61b-71d6-47b5-8a55-ec1a7435c0a1/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmOTI5NTUwNi03ZjA1LTRlMjctYTExNS0yMmZiNTA1MDJhMzkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmNiNWVlNjFiLTcxZDYtNDdiNS04YTU1LWVjMWE3NDM1YzBhMSI6WyJyZWFkIl19LCJleHAiOjE3OTQwMDAzMDIsIm5iZiI6MTc5Mzk5OTcwMn0.r8_XuAFHhiKS58Ntm7I2X-MDanbh8wRzyFvhtADGbsI&client=f9295506-7f05-4e27-a115-22fb50502a39&height=300&mode=fit","bannerMediaApiFileId":"cb5ee61b-71d6-47b5-8a55-ec1a7435c0a1","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=frontiersmart","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"6e52a5a004e405e6440e8584224690a1f8995f4f_lout","baseUrl":"https://jsm.support.frontiersmart.com/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://frontiersmart.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"f9295506-7f05-4e27-a115-22fb50502a39","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"3fb9ec0f1801494f80ba0467c5b30fa5","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://frontiersmart.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}