Welcome to the Help Center

Important Information for UNDOK Users

With the release of iOS 27, the legacy UNDOK app is no longer compatible and will not function on devices running this version of Apple's operating system.

If your audio product was recently purchased, you can upgrade to the newer OKTIV app, which provides continued setup and control functionally for your audio device.

Suggested forms

Technical support in App Support
Need help installing, configuring, or troubleshooting? Select this to request assistance.
Submit security information in Security Reports
Submit a request about a security vulnerability

{"xsrfToken":"32932706df6a0e7ca43cf26b1f76f49d1ed1d492_lout","helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/5b9a9b90-62b2-42b8-9333-082acfd22f5c/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmOTI5NTUwNi03ZjA1LTRlMjctYTExNS0yMmZiNTA1MDJhMzkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjViOWE5YjkwLTYyYjItNDJiOC05MzMzLTA4MmFjZmQyMmY1YyI6WyJyZWFkIl19LCJleHAiOjE3OTEyNzc0MzIsIm5iZiI6MTc5MTI3NjgzMn0.RgkKvWmXKsijDaJ4VLktJ9K4EJZpbXroO5PHZs-PEHI&client=f9295506-7f05-4e27-a115-22fb50502a39&mode=fit","logoId":"5b9a9b90-62b2-42b8-9333-082acfd22f5c","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"Important Information for UNDOK Users","userInitialAnnouncementMessageWiki":"<p>With the release of iOS 27, the legacy UNDOK app is no longer compatible and will not function on devices running this version of Apple's operating system.</p>\n<p>If your audio product was recently purchased, you can upgrade to the newer OKTIV app, which provides continued setup and control functionally for your audio device.</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","announcementHeader":"Important Information for UNDOK Users","announcementMessage":"With the release of iOS 27, the legacy UNDOK app is no longer compatible and will not function on devices running this version of Apple's operating system. \n\nIf your audio product was recently purchased, you can upgrade to the newer OKTIV app, which provides continued setup and control functionally for your audio device.","localeDisplayName":"English (United States)"},"zh-CN":{"localeDisplayName":"Chinese (China)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/cb5ee61b-71d6-47b5-8a55-ec1a7435c0a1/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmOTI5NTUwNi03ZjA1LTRlMjctYTExNS0yMmZiNTA1MDJhMzkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmNiNWVlNjFiLTcxZDYtNDdiNS04YTU1LWVjMWE3NDM1YzBhMSI6WyJyZWFkIl19LCJleHAiOjE3OTEyNzc0MzIsIm5iZiI6MTc5MTI3NjgzMn0.dvxLdV7oTI4jIrlpjR982jQALwe6fdOJjKguMlqr044&client=f9295506-7f05-4e27-a115-22fb50502a39&height=300&mode=fit","bannerMediaApiFileId":"cb5ee61b-71d6-47b5-8a55-ec1a7435c0a1","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false}}