{"xsrfToken":"a59ea2143ab7a02b009f97466038b801822a5ab6_lout","branding":{"id":"9","key":"appsupp","name":"App Support","portalBaseUrl":"/servicedesk/customer/portal/9","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/9/6","theme":{"headerBGColor":"#0d1024","headerLinkColor":"#ffffff","headerLinkHoverColor":"#1d2247","headerLinkHoverBGColor":"#1d2247","headerBadgeColor":"#1d2247"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/5b9a9b90-62b2-42b8-9333-082acfd22f5c/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmOTI5NTUwNi03ZjA1LTRlMjctYTExNS0yMmZiNTA1MDJhMzkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjViOWE5YjkwLTYyYjItNDJiOC05MzMzLTA4MmFjZmQyMmY1YyI6WyJyZWFkIl19LCJleHAiOjE3NDI0Mjc5NDQsIm5iZiI6MTc0MjQyNzM0NH0.GnH8Yhl6yWEfCgaMZ6DBqeht2lXUHRTKj_fWINyskR8&client=f9295506-7f05-4e27-a115-22fb50502a39&mode=fit","logoId":"5b9a9b90-62b2-42b8-9333-082acfd22f5c","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"zh-CN":{"localeDisplayName":"Chinese (China)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/cb5ee61b-71d6-47b5-8a55-ec1a7435c0a1/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmOTI5NTUwNi03ZjA1LTRlMjctYTExNS0yMmZiNTA1MDJhMzkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmNiNWVlNjFiLTcxZDYtNDdiNS04YTU1LWVjMWE3NDM1YzBhMSI6WyJyZWFkIl19LCJleHAiOjE3NDI0Mjc5NDQsIm5iZiI6MTc0MjQyNzM0NH0.Vad5M3Z--r5jvN9kJW8p-fg_8E5xjCIg3OEmRAdDlA4&client=f9295506-7f05-4e27-a115-22fb50502a39&height=300&mode=fit","bannerMediaApiFileId":"cb5ee61b-71d6-47b5-8a55-ec1a7435c0a1","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"9","key":"appsupp","projectId":10199,"serviceDeskId":9,"name":"App Support","description":"<p>Welcome! You can raise a request for App Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/9","reqTypes":[{"id":"91","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://jsm.support.frontiersmart.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[24],"key":""},{"id":"95","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://jsm.support.frontiersmart.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"101","name":"Emailed request (AirMusic)","descriptionHtml":"","callToAction":"Emailed request (AirMusic)","introHtml":"<p>Request received from your email support channel.</p>","icon":10561,"iconUrl":"https://jsm.support.frontiersmart.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10561","groups":[],"key":""},{"id":"100","name":"Emailed request (Oktiv)","descriptionHtml":"","callToAction":"Emailed request (Oktiv)","introHtml":"<p>Request received from your email support channel.</p>","icon":10561,"iconUrl":"https://jsm.support.frontiersmart.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10561","groups":[],"key":""},{"id":"99","name":"Emailed request (UNDOK)","descriptionHtml":"","callToAction":"Emailed request (UNDOK)","introHtml":"<p>Request received from your email support channel.</p>","icon":10561,"iconUrl":"https://jsm.support.frontiersmart.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10561","groups":[],"key":""},{"id":"96","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://jsm.support.frontiersmart.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[],"key":""}],"reqGroups":[{"id":24,"name":"General"}],"orderMapping":{"24":[91]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"6a9659fe-9be4-3fd8-b57f-899a95de052a","appLinkName":"","appLinkUrl":"","spaceKey":"APPSUPP","spaceName":"App Support","spaceUrl":"","isServer":false},"labels":[],"projectKey":"AS","serviceDeskId":9,"kbLinkDomainURLs":["https://frontiersmart.atlassian.net","https://jsm.support.frontiersmart.com"]},"createPermission":true,"portalAnnouncement":{"portalId":9,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"AS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmOTI5NTUwNi03ZjA1LTRlMjctYTExNS0yMmZiNTA1MDJhMzkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTk5IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDI0Mjg1NDQsIm5iZiI6MTc0MjQyNzM0NH0.8qJPH01rym65WtxpKBQWM7IccofbPu6oQkI_aiVmJdI","targetCollection":"upload-project-10199","endpointUrl":"https://api.media.atlassian.com","clientId":"f9295506-7f05-4e27-a115-22fb50502a39","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"815acf32-7fdf-4c84-9a24-d165d1198d20","name":"Oktiv","description":"Oktiv app Knowledge Base","categoryUrl":"https://jsm.support.frontiersmart.com/servicedesk/customer/portal/9/topic/815acf32-7fdf-4c84-9a24-d165d1198d20","lastUpdated":"1728639283187","createdAt":"1728633395216"},{"id":"fec077e0-eacd-4a38-b69a-1d0df216e39f","name":"UNDOK","description":"UNDOK app Knowledge Base","categoryUrl":"https://jsm.support.frontiersmart.com/servicedesk/customer/portal/9/topic/fec077e0-eacd-4a38-b69a-1d0df216e39f","lastUpdated":"1728638857020","createdAt":"1728633519220"},{"id":"6e44efeb-2c29-4a01-b172-a96320ac8897","name":"AirMusic","description":"AirMusic Knowledge Base","categoryUrl":"https://jsm.support.frontiersmart.com/servicedesk/customer/portal/9/topic/6e44efeb-2c29-4a01-b172-a96320ac8897","lastUpdated":"1729258447108","createdAt":"1729256187788"}]}},"reqCreate":{"id":91,"projectId":10199,"form":{"name":"Technical support","descriptionHtml":"","callToAction":"Technical support","intro":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","instructions":"","icon":10520,"iconUrl":"https://jsm.support.frontiersmart.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10151","fieldConfigId":"10480","label":"Mobile App","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10335","label":"Oktiv","selected":false,"children":[]},{"value":"10336","label":"UNDOK","selected":false,"children":[]},{"value":"10337","label":"AirMusic","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"What do you need help with? Provide as much detail as possible","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attach any relevant files","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/9/create/91","requestValidateBaseUrl":"/servicedesk/customer/portal/9/validate/91","calendarParams":{"firstDay":0,"date":"2025-03-19T23:35:44+0000","useISO8601WeekNumbers":true,"dateIfFormat":"%Y-%m-%d","dateTimeIfFormat":"%Y-%m-%d %H:%M","timeFormat":"24"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"6a9659fe-9be4-3fd8-b57f-899a95de052a","appLinkName":"","appLinkUrl":"","spaceKey":"APPSUPP","spaceName":"App Support","spaceUrl":"","isServer":false},"labels":[],"projectKey":"AS","serviceDeskId":9,"kbLinkDomainURLs":["https://frontiersmart.atlassian.net","https://jsm.support.frontiersmart.com"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmOTI5NTUwNi03ZjA1LTRlMjctYTExNS0yMmZiNTA1MDJhMzkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTk5IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDI0Mjg1NDQsIm5iZiI6MTc0MjQyNzM0NH0.8qJPH01rym65WtxpKBQWM7IccofbPu6oQkI_aiVmJdI","targetCollection":"upload-project-10199","endpointUrl":"https://api.media.atlassian.com","clientId":"f9295506-7f05-4e27-a115-22fb50502a39","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=frontiersmart","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"a59ea2143ab7a02b009f97466038b801822a5ab6_lout","baseUrl":"https://jsm.support.frontiersmart.com/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://frontiersmart.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"f9295506-7f05-4e27-a115-22fb50502a39","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"59c746749dab4d1c93f52e2c074591b3","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}