{"xsrfToken":"9a64b602404cb2794178c4dae3ee988af1361140_lout","branding":{"id":"9","key":"appsupp","name":"App Support","portalBaseUrl":"/servicedesk/customer/portal/9","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/9/6","theme":{"headerBGColor":"#0d1024","headerLinkColor":"#ffffff","headerLinkHoverColor":"#1d2247","headerLinkHoverBGColor":"#1d2247","headerBadgeColor":"#1d2247"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/5b9a9b90-62b2-42b8-9333-082acfd22f5c/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmOTI5NTUwNi03ZjA1LTRlMjctYTExNS0yMmZiNTA1MDJhMzkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjViOWE5YjkwLTYyYjItNDJiOC05MzMzLTA4MmFjZmQyMmY1YyI6WyJyZWFkIl19LCJleHAiOjE3NzMyMDM1MzAsIm5iZiI6MTc3MzIwMjkzMH0.-6-hBajiNyv1fKEXYQiR75VObaT6og1anwRiPwYwma0&client=f9295506-7f05-4e27-a115-22fb50502a39&mode=fit","logoId":"5b9a9b90-62b2-42b8-9333-082acfd22f5c","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"zh-CN":{"localeDisplayName":"Chinese (China)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/cb5ee61b-71d6-47b5-8a55-ec1a7435c0a1/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmOTI5NTUwNi03ZjA1LTRlMjctYTExNS0yMmZiNTA1MDJhMzkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmNiNWVlNjFiLTcxZDYtNDdiNS04YTU1LWVjMWE3NDM1YzBhMSI6WyJyZWFkIl19LCJleHAiOjE3NzMyMDM1MzAsIm5iZiI6MTc3MzIwMjkzMH0.1iHb0OS5yCG7kPF6Eiogbu_y1aeeQs2ICAk_auORmqU&client=f9295506-7f05-4e27-a115-22fb50502a39&height=300&mode=fit","bannerMediaApiFileId":"cb5ee61b-71d6-47b5-8a55-ec1a7435c0a1","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"9","key":"appsupp","projectId":10199,"serviceDeskId":9,"name":"App Support","description":"<p>Welcome! You can raise a request for App Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/9","reqTypes":[{"id":"91","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://jsm.support.frontiersmart.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[24],"key":""},{"id":"95","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://jsm.support.frontiersmart.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"101","name":"Emailed request (AirMusic)","descriptionHtml":"","callToAction":"Emailed request (AirMusic)","introHtml":"<p>Request received from your email support channel.</p>","icon":10561,"iconUrl":"https://jsm.support.frontiersmart.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10561","groups":[],"key":""},{"id":"100","name":"Emailed request (Oktiv)","descriptionHtml":"","callToAction":"Emailed request (Oktiv)","introHtml":"<p>Request received from your email support channel.</p>","icon":10561,"iconUrl":"https://jsm.support.frontiersmart.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10561","groups":[],"key":""},{"id":"99","name":"Emailed request (UNDOK)","descriptionHtml":"","callToAction":"Emailed request (UNDOK)","introHtml":"<p>Request received from your email support channel.</p>","icon":10561,"iconUrl":"https://jsm.support.frontiersmart.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10561","groups":[],"key":""},{"id":"96","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://jsm.support.frontiersmart.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[],"key":""}],"reqGroups":[{"id":24,"name":"General"}],"orderMapping":{"24":[91]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"6a9659fe-9be4-3fd8-b57f-899a95de052a","appLinkName":"","appLinkUrl":"","spaceKey":"APPSUPP","spaceName":"App Support","spaceUrl":"","isServer":false},"labels":[],"projectKey":"AS","serviceDeskId":9,"kbLinkDomainURLs":["https://frontiersmart.atlassian.net","https://jsm.support.frontiersmart.com"]},"createPermission":true,"portalAnnouncement":{"portalId":9,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"AS","userLanguageHeader":"Magic Radios Weather Service","userLanguageMessageWiki":"<p>From 1 March 2026, the weather service that provides devices with the latest forecasts will be discontinued. Your device will continue to operate and core features such as Internet Radio will remain available.</p>\n<p>Your device will automatically stop showing the weather service. For older devices, you may need to manually deactivate weather in the settings menu to prevent random characters being displayed.</p>","defaultLanguageHeader":"Magic Radios Weather Service","defaultLanguageMessage":"From 1 March 2026, the weather service that provides devices with the latest forecasts will be discontinued. Your device will continue to operate and core features such as Internet Radio will remain available.\n\nYour device will automatically stop showing the weather service. For older devices, you may need to manually deactivate weather in the settings menu to prevent random characters being displayed.","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmOTI5NTUwNi03ZjA1LTRlMjctYTExNS0yMmZiNTA1MDJhMzkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTk5IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzMyMDQxMzAsIm5iZiI6MTc3MzIwMjkzMCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ._YQ5ZhMprs4UEsSE1TFKM9hG34DmvD7sNv39_yS5sw0","targetCollection":"upload-project-10199","endpointUrl":"https://api.media.atlassian.com","clientId":"f9295506-7f05-4e27-a115-22fb50502a39","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"815acf32-7fdf-4c84-9a24-d165d1198d20","name":"Oktiv","description":"Oktiv app Knowledge Base","categoryUrl":"https://jsm.support.frontiersmart.com/servicedesk/customer/portal/9/topic/815acf32-7fdf-4c84-9a24-d165d1198d20","lastUpdated":"1728639283187","createdAt":"1728633395216"},{"id":"fec077e0-eacd-4a38-b69a-1d0df216e39f","name":"UNDOK","description":"UNDOK app Knowledge Base","categoryUrl":"https://jsm.support.frontiersmart.com/servicedesk/customer/portal/9/topic/fec077e0-eacd-4a38-b69a-1d0df216e39f","lastUpdated":"1728638857020","createdAt":"1728633519220"},{"id":"6e44efeb-2c29-4a01-b172-a96320ac8897","name":"AirMusic","description":"AirMusic Knowledge Base","categoryUrl":"https://jsm.support.frontiersmart.com/servicedesk/customer/portal/9/topic/6e44efeb-2c29-4a01-b172-a96320ac8897","lastUpdated":"1729258447108","createdAt":"1729256187788"}]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=frontiersmart","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"9a64b602404cb2794178c4dae3ee988af1361140_lout","baseUrl":"https://jsm.support.frontiersmart.com/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://frontiersmart.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"f9295506-7f05-4e27-a115-22fb50502a39","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"7f94033fca1947cb837e091930ef27ef","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://frontiersmart.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}